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If you are interested in upgrading your existing satellite system please fill out the form below with your property information and we will contact you.

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Frequently Asked Questions

1) What is a DStv Communal Distribution system?

It is a TV signal distribution system for subscribers living in communities such as apartment blocks and housing estates.

2) Are there different types of DStv Communal Distribution systems?

Yes. MultiChoice supports two broad categories of communal DStv systems.


1. Fibre Systems

  • Signal is distributed to the DStv decoders in each home in the community on a fibre optic network using a centralised dish.

2. Coax systems

  • Signal is distributed to the decoders in each unit in the community on a copper cable network. There are several different types of Coaxial system.
    • a) Two cable systems - These systems will not be able to receive new services on IS36 without significant changes to the equipment at the head end and in each individual residential unit.
    • b) Four and Five cable systems - These systems meet MultiChoice’s requirements if 4 cables (all four quadrants) have been pulled through to each unit. A DStv Switch 24-1Z is required to convert the signal to enable XtraView and/or when the customer has a DStv Explora decoder.

3) What is a Single Cable System and what are its limitations?

Single Cable Distribution

  • Many buildings have Single Cable Systems which were never officially endorsed by MultiChoice. They have limited capacity and will not be able to carry all our services single cable systems often provide only one satellite feed to each household, preventing the use of dual-tuner decoders and or requiring retuning and system changes to receive new channels. Customers on communal Single cable systems will not be able to receive services when MultiChoice introduces them on high-band from IS36.

4) Are their special packages for subscribers on communal DStv systems?

No – subscribers choose from our normal packages and can add XtraView and use BoxOffice as usual.

5) Do I need a special decoder if I am connected to a communal DStv system?

No special decoder is required. Decoder Categories More information: DStv decoder information.

6) If my DStv decoder is on a communal DStv fibre system does it utilise my data?

You only make use of data when connecting your DStv Explora to the internet for additional services (such as DStv Catch Up Plus, ShowMax or remote recordings) or when using our DStv Now app. More information on these services (including terms and conditions) is available at www.dstv.com/GetConnected

7) What equipment is to deliver DStv signal in communal installations?

Communal DStv Fibre System

  • A fibre optic network in your housing development
  • A single satellite dish installed at the central location.
  • Head-end equipment installed in a central location.
  • DStv decoder/s and a Fibre Termination Unit in each home.
  • DStv Switch 24-1Z is required for Explora installations.
  • Signal is distributed to the DStv decoders in each home in the community on a fibre optic network using a centralised dish.

Communal DStv Coaxil System

  • A fibre optic or coaxial network in your housing development.
  • A single satellite dish installed at the central location.
  • Head-end equipment installed in a central location.
  • DStv decoder(s) in each home.
  • DStv Switches are required for Explora installations.

8) How does a DStv Communcal Distribution system work?

The DStv signal is received by a satellite dish, converted to an optical signal and distributed over the fibre optic network to the decoders in the customer’s home. In-home, the optical signal is converted back to a RF signal using a device called a Fibre Termination Unit. Any DStv decoder can be connected to the system (a DStv Switch is required for Explora decoders).

9) How does a coaxial DStv system work?

The DStv signal is received from a dish with a Quad or Quattro LNB over the coaxial cable into a distribution system. The signal is then carried over the coaxial network to each home. In-home you require a DStv switch when you connect a Explora.

10) Is this a DIY solution?

No, communal DStv systems should be installed by accredited DStv Systems Integrators.

11) What are the benefits of a communal DStv fibre system?

The DStv signal is received from a dish with a Quad or Quattro LNB over the coaxial cable into a distribution system. The signal is then carried over the coaxial network to each home. In-home you require a DStv switch when you connect a Explora

  • All DStv services can be carried on one cable – instead of 4 cables in a Coaxial system.
  • The DStv services has no not impact on the performance of the data network.
  • Compatible with both the Explora and the single view HD decoders.
  • Buildings look good because only one satellite dish is required per community.
  • DStv services delivered via a DStv communal distribution system do not use any data. Downloading Catch Up Plus titles or Showmax titles will consume data as usual.
  • One cable can carry data, security, telephone and DStv services.

12) How do I find out more about communal DStv systems?

Your homeowner’s association, body corporate or property developer should contact one of our DStv accredited Installers.

13) How do I get support if I am on a fibre system?

Does your decoder have power?

  • If no - restore power and switch decoder on. If still no signal proceed to step 2.

Is your decoder displaying a channel number? If the time is displayed instead of a channel number – the decoder is not on.

  • Switch the decoder on and if still no signal proceed to step 3.

Are the LED lights lit on the Fibre Termination Unit – for power and RF signal.

  • If yes – proceed to step 6.

If the LED for RF signal is lit on the Fibre Termination Unit check if you have internet access.

  • No internet access could indicate a problem with the network. Contact the your DStv Installer.

If both LED lights on the FTU are lit, your decoder has power and is displaying a channel number, and you can access the internet, but there is still no signal.

  • Contact DStv.

If your neighbours also do not have signal concurrently it could mean an equipment failure at the head-end or node.

  • Contact your DStv Installer.

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